Advance Cooling Therapy Services Inc. ("Company", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website and services at advancedcoolingtherapy.com. This Privacy Policy describes how we collect, use, and safeguard your information.

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1. Who We Are

Advance Cooling Therapy Services Inc. is a corporation operating in the targeted temperature management and medical device sector, providing clinical technology solutions, informational resources, and professional support to healthcare institutions and qualified medical professionals.

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Company Name: Advance Cooling Therapy Services Inc.

Address: 900 SE 5th St, Suite 22, Bentonville, AR 72712, United States

Website: advancedcoolingtherapy.com

Phone: (833) 962-6899

Email: support@advancedcoolingtherapy.com

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2. How We Use Your Information

We use the information we collect to:

• Respond to professional inquiries, service requests, and client communications;
• Deliver and support our clinical technology platforms and associated services;
• Send relevant product updates, clinical resources, and promotional communications;
• Improve the performance, content, and usability of our website;
• Meet applicable legal and regulatory compliance obligations, including those under HIPAA where applicable.

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3. Information We Collect

We may collect personal and professional information including your name, title, institutional affiliation, email address, phone number, and mailing address when you contact us, request information, or interact with our website. For enterprise clients and healthcare institutions, we may process additional data under the terms of applicable service and data processing agreements. We also collect non-personal information such as IP address, browser type, device information, and site usage data through standard analytics tools.

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4. Information Sharing

We do not sell or rent personal information. We may share information with trusted service providers who assist with operations and communications, subject to confidentiality obligations.

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging origination opt‑in data and consent; this information will not be shared with any third parties.

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5. Data Security

We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information we process. For enterprise engagements involving healthcare data, our security practices are aligned with applicable healthcare data protection standards. However, no transmission or storage system is entirely immune to risk, and we cannot guarantee absolute security.

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6. SMS Communications – Promotional Marketing Only

If you opt in to receive SMS messages from Advance Cooling Therapy Services Inc., your mobile number will be used solely for promotional and marketing purposes. SMS is not used to deliver clinical alerts, patient updates, or emergency communications.

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• Reply HELP for assistance.
• SMS opt-in data is never sold or shared with third parties.

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7. Cookies and Tracking Technologies

We may use cookies and similar tools to analyze site traffic, understand user behavior, and improve the website experience. You can manage cookie settings through your browser at any time. Continued use of our site following this disclosure indicates your consent to our cookie practices.

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8. Your Privacy Rights

Depending on your state or country of residence, you may have rights to access, correct, or request deletion of personal information we hold about you. To submit a privacy request, contact us at support@advancedcoolingtherapy.com or through advancedcoolingtherapy.com.

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9. Children's Privacy

Our website and services are intended for healthcare professionals and enterprise clients. We do not knowingly collect personal information from individuals under the age of 13. If we learn that such information has been submitted, we will remove it promptly.

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10. Third-Party Websites

Our website may link to third-party clinical resources, regulatory publications, and partner platforms. We have no control over and assume no responsibility for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

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11. Changes to This Privacy Policy

This Privacy Policy may be revised from time to time to reflect changes in our practices or applicable law. Updates will be posted to advancedcoolingtherapy.com. Continued use of our website after any update constitutes acceptance of the revised policy.

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12. Contact Us

For questions, concerns, or privacy requests, please reach out to us:

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Advance Cooling Therapy Services Inc.

900 SE 5th St, Suite 22

Bentonville, AR 72712, United States

Website: advancedcoolingtherapy.com

Phone: (833) 962-6899

Email: support@advancedcoolingtherapy.com